If professionals have concerns about a child they should:

• In the first instance, consult with their designated safeguarding lead or deputy designated safeguarding lead within the school
• For immediate safeguarding concerns ring 01634 334466 – Medway’s First Response
• Submit a referral and contact form for concerns at levels 2 – Family Solutions and 3.
• From 9.30am till 12.30pm education professionals can have a non-named consultation with the first response service
• Out of hours, number for concerns is: 03000419191
• In the case of emergencies, call the Police: 999

When a pupil shares a concern or makes a disclosure, we will:

• Take what we are being told seriously
• Consider the voice (verbal, role play messages )
• Listen carefully – and not interrupt
• Acknowledge what we have been told
• Remain calm
• Reassure – tell them they have done the right thing
• Tell them we will have to pass the information on and who we will be telling and why
• Pass to the DSL/DDSL, recording on CPOMS and verbally if it is urgent

If a parent/carer or a member of the public has a concern about a child they should:

• Call 999 if it is an emergency and the child is in immediate or imminent danger
• Contact Medway social care on 01634 334466
• Contact the school: 01634 338803 or help@therowansap.co.uk